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A&M SmartLife
FAQ & Knowledge

Answers that help you decide.

Here we collect common questions about A&M SmartLife, FitLine, the Vital Check, quality, recommendation and the partner path. Short, honest and easy to understand — so you can decide what fits your life.

What is this page for?

Not every question is an objection. Often it comes from uncertainty, past experience, half-knowledge or simply the wish to understand something better. That is why we answer with clarity, not pressure.

Products & daily life

Why support the body at all?

Good food remains the base. Still, daily nutritional support is not always easy today: stress, little sleep, shift work, family life, sport, processed food, long transport routes, storage and early harvesting can all play a role.

Isn’t healthy food enough?

Healthy food is important and is not replaced. At the same time, daily life is rarely perfect. Many foods are processed, stored, transported or harvested early. Stress, little sleep and irregular routines can add to that. For us, supplementation does not replace food. It supports daily life.

What is the gut concept?

The gut concept explains a simple idea: it is not only about taking something. What matters is how well the body can absorb and use what it receives. That is why we look at gut, yoghurt, Optimal Set and daily life together.

View gut infographic
How do I prepare Restorate?

Mix one sachet with a small amount of still water. Allow the fizzing to finish, then top up to 200-250 ml with still water, stir again and drink.

How is Feel Good prepared?

Use the FitLine yoghurt maker only: prepare one full sachet with 1 litre of heat-treated milk at room temperature. This makes 5 portions. After at least 10 hours of maturation, refrigerate the inner container for 8-10 hours before consumption.

How much Feel Good is recommended per day?

The recommended daily intake is 200 ml of the prepared product.

How long can prepared Feel Good be kept?

The prepared product can be kept in the refrigerator for no longer than 5 days.

Is Feel Good available in every country?

Note: FitLine Feel Good Yoghurt and Yoghurt Drink are not available in every country. Product availability may vary by country.

What is NTC?

NTC means Nutrient Transport Concept. For us, it is not only about ingredients, but also about absorption, transport and use in the body. We prefer to explain the details personally and in simple words.

Why can quality cost more?

Price always depends on what you compare it with. For us, it is not only powder or capsules. It includes development, raw materials, production, testing, NTC, guidance and a routine that fits you. Whether it has value for you is something we clarify through the Vital Check and your own experience.

What about sugar in the products?

Sugar is a sensitive topic — and it is good to look at it carefully. What matters is not only one word on the ingredient list, but the product, portion, amount, function, overall composition and daily life.

In some products, sugar is not only used for taste, but also for structure, solubility or as a carrier for certain nutrients. That is why sugar should neither be played down nor used as a simple argument against a product.

If you watch your sugar intake, have intolerances or need to be careful for health reasons, please check the information individually and seek medical or professional guidance if needed.

Why can sugar appear high on the ingredient list?

Ingredient lists are ordered by amount, not by importance for the body. An ingredient can appear higher on the list because of its amount — for example for taste, texture, solubility or as a carrier.

This does not automatically mean that a product is “only sugar” or generally bad. The real amount per portion and the overall nutrition context still matter.

What about stevia, maltodextrin or other ingredients?

The same applies here: one term alone is not enough for a fair evaluation. Some ingredients have technological functions, for example taste, sweetness, solubility, stability or transport. Amount, purpose, composition and personal tolerance matter.

What does synthetic or biotechnologically produced mean?

Many vitamins, amino acids or nutrients in the supplement industry are produced industrially, synthetically or biotechnologically. This does not affect only one brand and does not automatically mean bad or dangerous.

What matters is quality, purity, safety, testing, dosage and meaningful use. GMP, lab testing, TÜV, Cologne List and quality controls mainly stand for tested processes, safety and quality — not automatically that every raw material is “natural”.

What about criticism from consumer organisations or media?

We take criticism seriously. Supplements, health, social media and network marketing are sensitive areas: exaggerated promises, unclear statements, pressure in personal circles or health-related claims can go too far.

That is why we choose a different approach: no medical promises, no pressure, no blind ordering. Criticism of bad examples is important. But it does not automatically mean that every recommendation, every product or every clean way of working is wrong.

Does it work the same for everyone?

No. People, daily life, nutrition, sleep, stress and starting points are different. Some notice something quickly, others need more time. That is why we guide the start and adjust use, timing or routine when needed.

Vital Check & start

Why don’t we start with a product link?

Because we do not want anyone to order blindly. The Vital Check helps us understand daily life, energy, sleep, stress, goals and needs.

Why the Vital Check first?

Because everyone starts differently. The Vital Check is not a test you need to pass. It is a starting point for a conversation, so we can see what matters right now.

What happens after the Vital Check?

We look at it together and decide whether products, a simple routine, a conversation about the partner path or just more questions make sense.

What if my life is not regular?

Then we keep it simple. You do not need a perfect life. We look for one small anchor that fits your real life — not a perfect theory.

Do I have to order right away?

No. First understand, then decide. If you want to start, you will receive the right personal start link from us.

Is there a return policy or money-back option?

Yes. PM-International offers consumers a 30-day money-back option if they are not satisfied. There is also an extended 90-day return option for unopened, undamaged and resellable products.

The exact conditions are explained in the official terms under section 12, “Voluntary right of return”. Still, 30 days are often only a first impression. For a realistic everyday-life view, several weeks up to around three months often make more sense.

View official return terms

Recommendation & partner path

Do I have to sell?

No. You can stay a customer. If you have your own experience and want to share it, the partner path can become an option — small on the side or bigger if it fits you.

Is recommendation something strange?

Not really. In daily life we recommend restaurants, holidays, books or useful products. The difference here: if you honestly recommend as a partner and customers or partners come from it, that recommendation can be financially rewarded.

Is this network marketing?

Yes, it is a recommendation and partner concept with real products. For us, it must be honest, product-based and transparent.

Is it a pyramid scheme?

We understand why this question comes up. Network marketing has several levels, team building and commissions — from the outside it can quickly look pyramid-shaped. The key difference is: it is not about money for simply recruiting people, but about real products, customers and product turnover.

Hierarchies also exist outside network marketing: employees, team leaders, management or owners. In classic structures, higher levels usually earn more than lower levels. That alone does not automatically make a model unserious.

One difference is: in a normal job, income is often tied to position and salary. In network marketing, a partner who starts later can theoretically become bigger than their upline if they build more customers, product turnover and team structure. Not automatically, not guaranteed — but it is possible.

That is why our approach is: explain openly, no false promises, no pressure and accept a no.

How much can you earn?

A possible additional income depends on sales, effort, costs and how the activity develops. There is no guaranteed amount; income may also fail to materialise.

What possibilities can come later?

With the right development, trainings, events, recognition, travel incentives, a car program or long-term programs can become relevant. In the beginning, it is not about big promises. It is about personal experience, product understanding and realistic growth.

Can I start as a customer first?

Yes. For many people, this is the best way. First experience it yourself, then decide whether recommendation or the partner path fits at all.

Our approach

Understanding comes before explaining.

We do not want to convince anyone by pressure. Behind many questions there is not rejection, but the need for safety, clarity and trust. Our way is: listen, ask, explain honestly.

Why do we recommend FitLine?

Because we started with it ourselves, made our own experiences and step by step more came from it. Still, every recommendation should fit the person and their situation.

Where are the limits?

We do not make medical promises and do not replace medical advice. In case of illness, medication, pregnancy or uncertainty, medical guidance is important.

Our principle

Behind almost every question there is something that wants to be understood. Our goal is to help you make a well-informed and understandable decision.

Still unsure?

Then the next useful step is to fill out the Vital Check and talk with us. Together, we can assess what fits your everyday life and your goals.

How would you like to continue?

Ask a question or explore the products: either is fine. Angela and Mirko remain your personal contacts.

Product selection and ordering take place in the official FitLine shop. Our start page contains links with our respective partner IDs. We are independent PM-International team partners and may receive a commission on attributed orders.